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Frequently Asked Questions

How do I renew my domains?

Log in to your account using your username and password. Scroll down to access the “Domain Central”. Select the domains which you are willing to renew and follow the directions given there. You can also check domain renewal rates through your control panel. 

My domain is in “Redemption”. What does it mean?

A. (Consider the renewal process stated above). When a domain enters the registry redemption period it can be acquired by other parties. You also have the chance to redeem your domain for up to 30 days by logging in your account and fill out a ticket in our Support System. The reactivation fee for a domain in the redemption period is $99.95 + normal renewal fee.  After the end of the Redemption Period, the domain(s) will go through a delete cycle of five days, after it, the domain(s) will be available for anyone to register.

There are errors in my account info, what do I do?

A. For correction of errors, login to your account using your username and password. Make desired changes to the incorrect fields of your account information using the “Change Account Info”. you can use the “Change Email Address” to update your listed email addresses accordingly. Note: If you are still receiving more than one consolidate notices even of account IDs are same, it may be due to the difference of Account information. By making the account information same your issue will resolve and you will get one notice.   

What does “auto renew” mean? How do I change it?

A. The all new registrations are by default set to auto renewal unless the customer specified the preferences. This is one of the security measures to keep you secure from losing control of your websites and email services associated with the domain name by accidental expiry of your domain name. the auto-renewals are billed through the credit card you associate with your domain name. Fifteen days before expiration date the first auto-renewal attempt is billed and if it does not go through the second auto renewal attempt is billed five days before the expiration date. In case you are willing for auto-renewal of your domain name, but the information of your credit card is no longer valid, login to your account using your username and password and update credit card information using “Update Credit Card Info”  If you are interested in auto-renewal of your domain name but auto-renew is turned off, log in to your account using your username and password and choose “Domain Central”. Select the domains you want auto to renew. Click on Renew button and then “Automatic Renewal” and lastly click on “Save”. That's all which you have to do for turning ON the auto renew option. 

My auto renew failed. What do I do?

A. Your auto renewal failed probably due to invalid information of credit card that you associate with your account. To rectify this issue you will require to update your credit card information. If there are less than 15 days to the expiry of your domain name, auto-renew will not work and you have to manage renewal manually.

My credit card is invalid. How do I update it?

A. To update your credit card info, log in to your account using your username and password. Click on  “Update Credit Card Info”, enter the valid credit card information accordingly.

I am getting renewal notices from my domains at different email addresses.

A. You face this problem apparently due to different email addresses on the contacts for each domain. Ensure your contact information is consistent for each domain to make your notices consolidate and receive them at single email. To resolve this consistency issue, login to your account using your username and password, follow the instructions for the domains that you require to change the email address on file here.

What happens if I don’t renew my domains?

A. If you do not renew your domains, you’ll lose them but you can follow various steps to safeguard your domains that you want to keep even if these domains have expired. Consider the following points.   1. Almost 30 days before the expiry date of your domain, we start sending reminders to you through emails at your email address listed with us. You’ll receive at least two email reminders before expiry and one email reminder within 5 days after the expiry of your domain.    2. Your domain name will expire if we are unable to receive the payments on or before the domain renewal date.     3. Your domain name will deactivate and replace with a parking page after one day of domain name expiration. It will point out that your domain name has expired and services associated with your domain name may not function anymore.   4. Within a period of 30 days after expiration, your domain name may be purchased by a third party if you do not take any action. You’ll not be eligible to renew your domain name if a third party purchases the domain name during this period of 30 days.   5. An expired domain name enters in registry redemption period (as defined by each registry) approximately 45 days after expiration if it is not renewed by you or purchased by a third party. In case a third party purchases this domain name prior to the registry redemption period, it will not enter the registry redemption and will not be available for you to renew. In case you are able to renew your domain during this period, we reserve the right to charge you a redemption fee of $99.95 (in addition to the renewal fee)      6. The registry may contain a domain name for five days after its completion of registry redemption period before releasing it again for general registration.